Upon joining Lunar, one of my main tasks was to redesign the Lunar App. The Lunar app is Lunar’s main product and the interface in which customers purchase credit from their phones and are able to activate data service to whichever app(s) they choose to buy. (Lunar is a wireless provider that allows individuals to purchase unlimited data access to an app for a 24 hour period for $0.25 instead of charging customers on a monthly plan for a certain amount of data).
With this project, I was able to assist in not only the redesign of the look, but also contributed to adding features that would make the app more effective for the customer. Features included promotions for future holidays or customer milestones, notifications to tell the customer how much longer they have access to an app, and multiple payment methods.
Throughout this process I also was able to collect customer feedback to align our product with their needs and desires and work with developers for adjustments and feasibility. Overall, the app has allowed Lunar customers to get a better insight to what apps they’re using, how much they’re spending, and the support team has received fewer help inquiries since the update.